If you are a customer in the United Kingdom (U.K.) or European Economic Area (EEA), you are allowed 48 hours to cancel your order in the event you have changed your mind. For cancellation, please email firstname.lastname@example.org
If you receive a faulty painting, you have the right to return the piece within 5 working days and request a replacement or a full refund. Refunds for damaged paintings will only be accepted if you provide photographic proof of damage upon receipt of painting and must be returned to sender.
You are eligible for a full refund if you received a painting and no longer wish to keep it. In the event you are not satisfied with a particular piece, please return to sender (address provided upon request) within 7 days of receipt. A full refund will be issued to you within 5 working days thereafter. It is your responsibility that the painting is returned in mint condition in order to receive your full refund. Please ensure proper packaging of each painting to avoid damage during transit. If a painting is returned to the sender address damaged upon inspection, your refund will be forfeit.
HOW TO RETURN A PAINTING
- Repack your items
Step 1 – Wrap the painting in glassine paper or acid-free, archival tissue paper. Note that any material that comes into contact with the surface of the work should be archival quality. We advise that you avoid touching the painting’s surface with bare hands by wearing white cotton gloves or placing acid-free tissue paper between the work and your fingers when handling.
Step 2 –Take four (4) 8”x 8” square pieces of glassine paper or acid-free tissue paper (you may adjust the size of the squares to better fit the size of your work) and fold each in half diagonally to create a triangle, then fold in half again to create a triangle pocket. Place one pocket onto each corner of the painting.
Step 3 – Taping only onto the tissue paper corners, tape the wrapped painting to a sheet of foam board (or two-ply cardboard) the same size or slightly larger than the painting for a firm backing.
Step 4 – To protect against moisture, wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water can enter and cause damage.
Step 5 – Wrap the entire work with two (2) layers of bubble wrap for a protective padding. Wrap it as you would a gift, using tape to secure it shut.
Step 6 – Place cardboard corner protectors on the corners of the wrapped artwork.
Step 7 – Place the wrapped artwork between 2 pieces of foam board that are at least ½” thickness (or two-ply cardboard), forming a “sandwich.” Also, the borders of the foam board sheets should extend 2-3 inches beyond all edges of the bubble-wrapped artwork. Use packing tape to bind the foam board sandwich together. Be certain the sides are taped down firmly to ensure that the artwork doesn’t shift around within.
IMPORTANT: Take care not to apply too much pressure to the surface of your artwork. Doing so could create indentations on the stretched canvas.
Step 8 – Place the foam board-covered painting into a cardboard box with approximately three (3) inches of space on all sides. Fill the empty space with enough bubble wrap or wadded/shredded white paper to ensure that the artwork doesn’t shift during transit.
Step 9 – Use the H-taping method to seal the box. The H-taping method involves using long strips of packing tape to completely seal the opening flaps of the box. Use one long strip of tape over the horizontal opening between the two flaps, and two strips over the vertical sides of the flaps—forming an “H.” Apply additional vertical strips of tape as needed across the sealed flaps for added reinforcement. Illustrations of this method are provided by different sources online. Just type “H-taping method” into the Google search box.
Step 10 – Affix the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Using a felt tip pen, write “FRAGILE” in large capital letters on the box, or use ready-made “FRAGILE” labels.
- Royal Mail Special Delivery Tracked Delivery Service
A Returns Address will be provided upon request.
Retain your receipt of postage, scan and email to email@example.com
You are responsible for the cost of package and postage.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 14 days from the date of your return for your parcel to be delivered to the artist and processed.
On receiving your returned painting, the next step is for us to check the piece(s). Once our checks are complete we’ll refund to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the ‘HOW TO RETUEN A PAINTING’ section and reorder for a replacement.